Terms of Sales
The omerveille.com online store was set up by Ms. Agnès Del Aguila who is the operator of this site.
13 rue du Général Leclerc
60510 La Neuville en Hez
SARL Ô Merveille is a company subject to VAT: FR49835111295
Article 1: Completeness
These general conditions express all the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all of the provisions of these general conditions of sale. Ô Merveille agrees to respect its role as a reseller within the framework of these conditions.
Article 2: Purpose
The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods and services offered by Ô Merveille! to the consumer.
Article 3: Contractual documents
This contract is formed by the following contractual documents:
- these general conditions (including pricing conditions)
- purchase order.
In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.
Article 4: Entry into force - duration
These general conditions come into force on the date of signature of the order form.
These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees.
Article 5: Validation of orders and electronic signature
(law of March 13, 2000 on the electronic signature.)
Any purchase order signed by the consumer by "double click" constitutes an irrevocable acceptance which can only be called into question in the cases restrictively provided for in these general conditions of sale including the pricing conditions as "right of withdrawal" and "breach of stock".
The "double click" associated with the authentication and non-repudiation procedure and the protection of the integrity of the messages constitutes an electronic signature. This electronic signature has value between the parties as a handwritten signature .
Article 6: Order confirmation
The contractual information will be confirmed by e-mail. Certain orders may be subject to control by our verification service. In this case, you will be notified by email of the supporting documents to be sent in order to obtain the final validation of your order. Ô Merveille reserves the right to cancel the order in the event of non-receipt of these supporting documents or receipt of documents deemed non-compliant.
Any order paid by check will only be processed upon receipt of the means of payment . Shipping times are to be recalculated from the date of receipt of the means of payment.
Ô Merveille recommends that the customer keep the data relating to their order on paper or on reliable computer media. The customer must verify the completeness and conformity of the information he provides to omerveille.com . The latter cannot be held responsible for any data entry errors caused by delays and delivery errors. In this context, all costs incurred for reshipment will be borne by the customer.
Article 7: Proof of the transaction
The computerized registers, kept in the computer systems of Ô Merveille under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The filing of purchase orders and invoices is carried out on a reliable and durable support which can be produced as proof.
Article 8: Product information
8-a: The company Ô Merveille presents on its website omerveille.com the products for sale with the necessary characteristics which make it possible to comply with article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wishes to buy.
8-b: The offers presented by Ô Merveille are only valid while stocks last.
8-c: The products offered comply with European marketing standards. The photographs, texts, graphics, information and characteristics reproduced and illustrating the products presented are not contractual . Consequently, Ô Merveille cannot be held responsible for any error or omission in any of these photographs, texts or graphics, information or characteristics of the products.
8-d: O Wonder! can not be held responsible for non-performance of the contract due to all cases of force majeure.
8-e: Hypertext links can refer to other sites than the "omerveille.com" site . Ô Merveille disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
Article 9: Price
The prices are indicated in Euros and are only applicable on the date of dispatch of confirmation of the order by the consumer.
They do not take into account the delivery costs indicated in our price list for the European Union (outside the European Union, an estimate of delivery costs will be offered when ordering), invoiced in addition , and indicated before the final validation of the order.
Full payment must be made when ordering, except specific offer indicated on the site. At no time, the sums paid can be considered as a deposit or deposits.
Article 10: Method of payment
To pay for his order, the consumer has, at his choice, all of the payment methods referred to in the order form, namely: bank card, Paypal or check.
In the event of payment by check, this must be issued by a bank domiciled in mainland France or Monaco. Any order paid by check, transfer will only be processed upon receipt of the means of payment. Shipping times are to be recalculated from the date of receipt of the means of payment.
The checks are cashed upon confirmation of the order.
The company Ô Merveille! reserves the right to suspend any order management and any delivery in the event of refusal of authorization to pay by bank card on the part of officially accredited bodies or in the event of non-payment.
The company Ô Merveille! notably reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is being administered.
The consumer remains aware that Ô Merveille! cannot be held responsible for any embezzlement or fraudulent use of any means of payment which has not been detected by the verification procedure.
As part of this verification, the customer may be asked to send by fax or email to Ô Merveille! a copy of an identity document as well as proof of address. The order will only be validated after receipt and verification by our services of the parts sent. If these parts are not received within 15 days of placing the order, the latter will be deemed to be automatically canceled.
Ô Merveille retains full and entire ownership of the products sold until full collection of all sums due by the consumer as part of his order, fees and taxes included.
Article 11: Availability of products
All products that can be ordered on the site www.omerveille.com are in stock at our premises. Each item ordered is automatically deducted from the stock. Consequently, orders are normally dispatched within 3 to 5 days of receipt of their payment .
In case of unavailability of the product ordered due to a stock error, the consumer will be informed as soon as possible and will have the possibility to cancel his order within 48 hours. The consumer will then have the choice of requesting either a refund, if necessary, of the sums paid at the end of the withdrawal period or the cancellation of the order at the latest of their payment, or an exchange of product with characteristics and price. equivalent, if O Wonder! is able to get it.
If it is impossible to exchange, Ô Merveille! reserves the right to cancel the customer's order and refund the sums paid.
Article 12: Terms and delivery costs
The amount of shipping costs for mainland France is € 5.90 per shipment. Free from 60 €
For all other European countries the amount of these costs is 15.50 €. Free from 60 €
In the event of payment by check, this must be issued by a bank domiciled in mainland France or Monaco. Any order paid by check will only be processed upon receipt of the means of payment. Shipping times are to be recalculated from the date of receipt of the means of payment.
The products are delivered to the address indicated by the consumer on the order form.
The customer must verify the completeness and conformity of the information he provides to Ô Merveille! The latter cannot be held responsible for any data entry errors which would cause delays or delivery errors. In this context, all costs incurred for the return of the order will be fully charged to the customer.
O Wonder! cannot be held responsible for delays in delivery due to errors or disruptions attributable to carriers (total or partial strike including postal services and means of transport and / or communications).
The consumer is required to check the condition of the packaging of the goods on delivery and to report damage due to the carrier on the delivery slip, as well as to the company Ô Merveille , within two working days.
The consumer will be notified by email of the imminence of a shipment concerning his order. In the event of a delay in delivery of more than three days from the date that we have indicated to you in the shipping email, we suggest checking with your post office that the package is not pending, then the if necessary, notify us of this delay by sending us an email.
We will then contact Swiss Post to start an investigation. A postal inquiry can last up to 21 working days from the date of its opening. If during this period, the product is found, it will be redirected immediately to your home. If on the other hand the product is not found at the end of the period of 21 working days of investigation, the Post considers the package as lost. It is only at the end of this period that we can send you a replacement product, at our expense. If the product (s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier.
Article 13: Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) must be imperatively indicated on the delivery note in the form of "handwritten reservations", accompanied by the client's signature.
In the case of a shipment made by La Poste , if the package arrives open or damaged (in particular with the presence of the yellow tape "La Poste") it is essential that the customer have it established by the postman or the post office whose depends on a “spoliation report” (report 170) so that Ô Merveille! may initiate an investigation and a compensation procedure.
Article 14: Delivery errors - Non-conforming products
14-a: The consumer will have to formulate with the company Ô Merveille the very day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and / or nonconformity of the products in kind or in quality compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected without the possibility of appeal.
14-b: The formulation of this complaint to the Ô Merveille! will be made by email to firstname.lastname@example.org
14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and will release the company Ô Merveille! of any responsibility towards the consumer.
14-d: Any product to be exchanged or reimbursed must be returned to the following address Ô Merveille! , 13 rue du Général Leclerc 60510 La Neuville en Hez, within 8 working days of the complaint. To be accepted, any return must be reported in advance to the Customer Service of Ô Merveille!
14-e: In the event of a false declaration and an abusive claim, Ô Merveille! will send a motivated dispute and refusal to refund email. The goods will be kept and returned at the customer's expense at his request.
In the absence of compliance with the above procedure, no claim for non-conformity or apparent defect in the products delivered may be accepted.
Article 15: Right of withdrawal
Ô Merveille respects the legal withdrawal period of 7 calendar days. During this period, the consumer can return, at his expense, products that do not suit him. This period runs from the day of delivery of the consumer's order. All returns must be reported in advance to the Customer Service of Ô Merveille by email to email@example.com .
Article 16: Force majeure
Expressly considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:
Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure.
Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all efforts reasonably possible.
The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.
The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure lasts more than three months, these general conditions may be terminated by the injured party.
- blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning;
- termination of telecommunications networks or difficulties specific to telecommunications networks external to customers.
Article 17: Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will remain in full force and their scope.
Article 18: No waiver
The fact that one of the parties does not claim a failure by the other party to one of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in cause.
Article 19: Applicable law. Competent court instead of contract formation
These general conditions are subject to French law and the formation of the contract is deemed to have been made at the place of receipt of the order, at the registered office of "Ô Merveille" 13 rue du Général Leclerc 60510 La Neuville en Hez. This is the case for the substantive rules as well as for the formal rules.
In the event of a dispute or complaint, the consumer will first contact the company Ô Merveille to obtain an amicable solution.
Article 20: Computing and Liberties
In accordance with French law "Informatics and freedoms" n ° 78-17 of January 6, 1978, you have a right of access and rectification to the data concerning you. You can exercise this right by sending us a letter to the following address: Ô Merveille! 13 rue du Général Leclerc 60510 La Neuville en Hez.
The user is informed that this automated processing of information, in particular the management of users' e-mail addresses, has been declared to the CNIL under the number
Article 21: Intellectual property
All texts, comments, books, illustrations and images reproduced on www.omerveille.com reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code in whole or in part of the www.omerveille.com site. strictly prohibited. In the event of an order for a personalized product, copyright will in no case be transferred to the creation.
Article 22: Photos and visuals produced
Photos from the Ô Merveille! are carried out in the studio with compliant lighting and devices. The screens of Ô Merveille are regularly calibrated. Ô Merveille is not responsible for the display of colors on Internet users' screens, whatever their quality.